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General Business Conditions of the Internet Shop of KLARO, Ltd., as amended from 3rd September 2019.


Trader and supplier of goods: KLARO, Ltd.

Responsible for the commerce: Marcela Klokočková

Head office: Podolská 103/126, 147 00 Praha 4

Business premises: Velké Chvalovice 187, 289 11 Pečky

Company IN (ID): 61460478

TIN: CZ61460478

Registered: at the Municipal Court in Prague, section C, fiel 28288

Bank account:

Komerční banka, account number: 123203051/0100

ČSOB, account number: 476312923/0300

Telephone contact: +420 314 005 420

Fax: +420 321 785 819


1.1.Business Terms and Conditions (herein after referred to as "GTCs" are valid for purchase in the KLARO Ltd. internet shop (herein after referred to as "online shop").
These GTCs govern the mutual rights and obligations of the parties arising out of or in connection with the purchase contract concluded between KLARO Supplier,
(herein after referred to as the "Supplier" or "KLARO") and any other natural or legal person (the "Buyer"). All contractual relationships are concluded in accordance
with the legal order of the Czech Republic. (No. 89 / 2012Sb.) and the Consumer Protection Act (No. 634/1992 Coll.), all as amended. If a contracting party is a consumer,
it shall be governed by the law relationship with the Civil Code, No. 89/2012 Coll., all as amended. Nevertheless, in this case the provisions on consumer duty (distance contracts),
which is stated in Act No. 89/2012 Coll. and in other consumer protection regulations. Business terms and conditions are an integral part of the purchase contract.
The Purchase Agreement and the Business Terms and Conditions are prepared in the Czech language. The purchase contract can only be concluded in the Czech language.
The purchase contract, including business terms and conditions, is archived by the seller in electronic form, in the form of an invoice sent to the customer together with the ordered goods.

1.2.These GTCs are valid for all purchase contracts concluded between the supplier and the customer. Provisions concerning the consumer's statutory rights apply only to the buyer
in the position of the consumer (eg withdrawal from the purchase contract in accordance with § 1829 et seq.). Supplier reserves the right to change the business terms. This provision
is without prejudice to the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

 1.3.Buyer is aware that by purchasing of the products offered by KLARO there is no right arised to use of trade names, business logos, marketing and graphics on the internet shop
and other materials unless otherwise agreed in a specific case.

1.4.By concluding a purchase contract (order), the buyer confirms that he has become familiar with these terms and conditions and agrees with them. The buyer has been notified
of the terms and conditions and has the opportunity to get acquainted with them before the purchase. The contract (sent order) is archived by the contractor in order to successfully
complete it. Orders are archived through the MediaSolution system, which does not provide orders to other parties and does not itself misuse them for own purposes. These terms
and conditions are displayed on the website of the online shop and are thus enabled to be archived and reproduced by the buyer. GTCs are also included with the automatic
confirmation of the purchase contract (received order).


KLARO, Ltd. declares that

2.1.  requires the payment of the purchase price before the buyer's taking delivery from the supplier, or the obligation to pay an advance or similar payment due to the low final purchase price or atypical made to measure production.
2.2.  the prices of the goods and services are stated on the supplier's internet shop without or including VAT, including any fees stipulated by law. However, they do not include the cost of delivering goods, which vary according to the method of transport chosen or the method of payment. The cost of the transport is always determined according to the real weight of the dispatched goods.
2.3.  in the case that the buyer is a consumer, such a consumer has the right to withdraw from the contract (unless otherwise stated) within the fourteen days which runs if it is:
a) a purchase contract, from the date of taking delivery of goods;
b) a contract covering several types of goods or the supply of several parts from the day of taking last delivery of the goods;
c) the contract, the subject of which is the regular repeated supply of goods, from the date of the first acceptance of delivery of goods;
d) such withdrawal must be sent to the supplier's mail or e-mail address.

2.4. cases where the consumer can not withdraw from the contract:
a) the supply of goods the price of which depends on financial market disparities, irrespective of the supplier's will, and which may occur during the withdrawal period;
b) the supply of goods which has been atypically modified at the consumer's request or for him;
c) the supply of goods that have been used in consumer‘s operation and declared to be inadequate - in such a case, we provide the opportunity to test certain goods (eg mops and others) in agreement with the supplier.

2.5. in the event of withdrawal, the consumer shall bear the costs associated with the return of the goods and, in the case of a contract concluded through the internet shop, where the goods were dispatched by the shipping company, the cost of the goods returned if they can not be returned by their normal shipping route or for any other reason .

2.6.the consumer is obliged to pay a proportionate amount of the price in case of withdrawal from the contract, if there was a requirement of an atypical product and whose production has already begun.

2.7.if the consumer has a complaint, he can do so via a contact form at the online shop for any product, via online support, by phone or e-mail, or a complaint may be addressed to the supervisor or state oversight.

2.8. contact e-mail address is klaro@klaro.cz.

The Supplier hereby informs the Buyer that there is a possibility of collection of products at our warehouse in Komořany.


3.1. On the website of the online shop you will find the goods that are presented by the supplier for sale. The prices of the goods are displayed for the product without or  including VAT. The offer of the sale of goods and the prices of these goods remain valid for as long as they are displayed on the website of the online shop, except for the provisions of 6.8.
3.2. To order the goods, the buyer will complete the order form on the website of the online shop. The order for goods, created on the website of the internet shop, is a proposal for the conclusion of the purchase contract. Before sending the order to the supplier, it is possible for the buyer to check and modify the data entered by the buyer in the order, even with regard to the buyer's ability to identify and correct the errors that occurred when entering the data into the order. A product overview is only visible when the order is first placed. The prices of the goods are valid at the moment of placing the order, except for the provisions of 6.8.

3.3.  After the order is dispatched, the supplier informs the customer by e-mail to the address indicated by the buyer that he / she registers his / her order in the system. This message is automatic customer information that the Supplier has received its order and it is confirmed and thus the purchase contract will be concluded. The supplier is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone). The moment of conclusion of the purchase contract is therefore considered to be an e-mail message in which the Supplier confirms the order to the Buyer after he has sent to the Buyer an informative registration / order record, which is displayed at the Internet shop, which always precedes the confirmation of the order - the proposal for the conclusion of the purchase contract. The proposal for the conclusion of the purchase contract is made by the Buyer by his order.

3.4.  The buyer is entitled to an early release of the fare and shipping price, which is calculated according to the real weight of the order, including VAT. The price for the transport and packing of the order is not stated and it is stated additionally.

3.5.  The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using distance means of communication in connection with the conclusion of the purchase contract (costs of internet connection, telephone call costs) are paid by the buyer himself.

3.6.  According to the amendment to Act No. 235/2004 Coll., on Value Added Tax it is impossible to change data in already issued tax document (invoice) from 1 January 2013. The data in the tax invoice can only be changed if the customer has not yet accepted and paid the goods.

3.7.  By purchasing a contract, the supplier agrees to give the buyer the product, the goods that is the object of the purchase, and enables him to acquire ownership of it. The Buyer undertakes to take delivery of the product or goods and pay the supplier the purchase price.

3.8.  The Supplier reserves the right to ownership of the product, goods, and therefore the Buyer becomes the owner only by fully paying the purchase price.

3.9.  The Supplier submits the Buyer, the product, goods, or documents (declaration of conformity and instructions) that relate to the product, the goods and allows the Buyer to acquire the ownership of the product, the goods in accordance with the contract.

3.10.  The Supplier shall comply with the obligation to submit the item to the Buyer, allow him / her to dispose of the product, the goods at the place of performance and notify him / her in time.

3.11.  In the case of shipping of the product, goods by the shipping company, the supplier delivers the product, goods to the Buyer by the carrier. Supplier allows the Buyer to claim the rights from the transport contract with the carrier. The Supplier delivers the product, goods to the Buyer once the product, goods are delivered him/her by a carrier.

3.12.  The product, the goods are considered defective if they do not have the specific properties as given in the description. The Buyer's right from a faulty performance creates the defect that the product, the goods have, during the transition of dangerous damage to the Buyer, even if it occurs later. The Buyer's right shall establish a later defect which the Supplier has caused in breach of his obligation. The buyer will examine the product and verify that it meets the given description. Damage to goods arising after the risk of damage to the product, goods to the Buyer does not affect his/her obligation to pay the purchase price, unless the Supplier has caused damage by breaching his obligation. In case of buyer’s delay with taking delivery of the product, the goods, the supplier has the right to sell the product, the goods after the prior notice of the buyer (in the appropriate manner) and after providing an additional time to take delivery. This is true even if the buyer is delayed with payment with which is the delivery of the product, the goods conditioned.

3.13. The Supplier is responsible to the Buyer that the product, the goods do not have defects when taking delivery. He is also responsible for:
a) the product, the goods, have the properties negotiated between the supplier and the buyer, and if there is no provision, the product, the goods have the characteristics according to the standard description;
b) the product may be used for the purposes for which the product, the goods were manufactured or to which the product, the goods are normally used;
c) the product, the goods are in the appropriate quantity;
d) the product, the goods comply with the requirements of the legislation.

3.14.  If a defect occurs, the buyer has the right:
a) to remove the defect by replacing a new product, goods, by supplying the missing part (if the defect only concerns this part - the supplier is entitled to apply this option), removing the defect by replacing a certain part (in the case of a defect only, which is easily replaceable or substitutable - the supplier is entitled to apply this option) or the buyer can withdraw from the contract if there is no other option;
b) to remove the defect by repairing the part;
c) to have a reasonable discount on the purchase price; d) to withdraw from the contract.


4.1.  Supplier reserves the right to change prices. Valid prices are confirmed the buyer by the supplier at the moment of order confirmation.
4.2.  The payment condition is a cash payment when you submit a subject of payment or the option to use the other payment methods listed below. The supplier is entitled to require advance payment (deposit) up to 100% of the order value. In case the deposit is required, the document "advance invoice - tax document" or "advance invoice" is issued. After the delivery of the goods, the value of the deposit is deducted in the tax document. Payment methods:
• cash payment when taking delivery of goods
• payment on delivery
• payment by bank transfer to an account with ČSOB. Account number is 476312923/0300.

4.3. The installation of the goods or the assembly are not a part of the purchase contract, unless otherwise agreed by prior communication.

4.4.  Together with the purchase contract, the buyer is also required to pay the supplier the costs associated with the packaging and delivery of the goods at the agreed rate. Unless otherwise specified, the purchase price and the costs associated with the delivery of the goods are further understood.

4.5.  In the case of non-cash payment, the buyer is required to pay the purchase price together with the variable payment symbol. In the case of a non-cash payment, the buyer's obligation to pay the price is met when the relevant amount is credited to the supplier's account. The purchase price will be paid only when the buyer receives a final price document (including shipping costs).

4.6.  Any discounts on the price of the goods provided by the supplier to the buyer can not be combined.

4.7.  On the basis of the purchase contract, the supplier submits to the buyer a tax document - an invoice. The supplier is a taxpayer of value added tax. The tax document - the invoice is sent by the supplier to the buyer in electronic form at the buyer's electronic address or in the envelope by postal service.


5.1.  Deliveries of the subject matter will be made in the shortest possible time according to the availability of the products and the supplier's operational possibilities - the delivery time is always presented for the ordered product. The place of collection is determined based on the buyer's order. Delivery of the item is deemed to be the delivery to the address specified in the buyer's order. The installation of the item is not part of the delivery. The delivery to the buyer's address is provided by the supplier. The consignment of goods includes a delivery note, a product manual in the Czech language and a warranty card (if the manufacturer attaches it to the product). If the supplier does not attach a warranty card to the product, then the tax invoice - invoice is sufficient. We will then send you a tax invoice (invoice) to the e-mail address given in your order (so we recommend to you to state the e-mail) or in the envelope by mail to the delivery address of the buyer.
5.2.  Transport of goods is ensured by the supplier to the address mentioned within the whole of the Czech Republic. The cost of transporting goods varies according to the mode of transport chosen and the real weight of the product, the goods. The cost of all transportation in Prague is at least CZK 300, excluding VAT.
5.3.  When taking delivery of goods from the carrier, we recommend that you thoroughly inspect the goods immediately upon receipt. If the packaging is damaged or if there are other indications that the goods themselves may be damaged. We recommend that you do not collect the consignment or write a report of damage to the shipment with the carrier. If the buyer fails to discharge the defect without undue delay, the supplier may demand compensation for any damages incurred by him in connection with such a delay. A written record of damage will make it easier to resolve any claim.
5.4.  By signing the transport note to the carrier, the customer agrees to take delivery of the goods and confirms that the shipment is not mechanically damaged. That's why, before signing it, you should check carefully the packaging of the products, the goods packed in the plastic foil as well as the goods themselves.


6.1.  Cancellation of buyer's purchase order - buyer has the right to withdraw from the order at any time before the goods are dispatched without any penalty.

6.2.  The right to withdraw from the purchase contract is the consumer's right under Section 1829 et seq. of the Civil Code. In the case of a purchase in the framework of a business activity (stating IN in a purchase document), the right to withdraw from the purchase contract does not arise. In this case, sale is not governed by the Civil Code (Act No. 89/2012 Coll.), however, the provisions on consumer contracts (distance contracts) are excluded.
6.3.  The buyer notes that under Section 1837 et seq. of the Civil Code is not possible, inter alia, to withdraw from a purchase contract for the supply of goods modified by the buyer as well as goods subject to rapid perishability, wear or obsolescence, the purchase contract for the supply of audio and video recordings and computer programs if the consumer has damaged their original packaging, and from the purchase contract for the delivery of newspapers, periodicals and magazines.
6.4.  If this is not the case referred to in article 5.3. or in another case where the buyer can not withdraw from the purchase contract, the buyer shall comply with the provisions of § 1829 et seq. of the Civil Code, the right to withdraw from the purchase contract without giving any reason within fourteen (14) days from taking delivery of the goods or from the last delivery of the goods, if the contents of the purchase are several types of goods or the goods consist of several parts. Withdrawal must be delivered to the supplier within fourteen (14) days from taking delivery of the goods.

6.5.  The possibility of returning the unused goods in an extended period than the law stipulates, up to 30 days from the date of taking delivery. However, the goods must be in original packaging and complete. Also, a customer who does not purchase the goods in the framework of his business (he has not given his / her IN to the billing address) and these goods are not for resale can withdraw from the contract within 30 days from taking delivery of the goods.

6.6.  In the event of cancellation, the supplier shall return the purchase price to the buyer within ten (10) business days of the physical return of the goods. However, no later than fourteen (14) days from the date of delivery of the withdrawal of the purchase contract, it shall be by bank transfer to the account specified by the buyer. The supplier is also entitled to return the purchase price in cash to the buyer when the goods are returned. The supplier is not obliged to return the purchase price to the buyer before the buyer returns the goods or proves that the goods have been shipped. The cost of returning goods is paid by the buyer in full. The costs associated with the delivery of the goods will be refunded by the supplier together with the purchase price.

6.7.  The buyer acknowledges that if the goods returned to the supplier are damaged, worn or partially consumed, the supplier shall be entitled to receive compensation from the buyer. The supplier is entitled to offset unilaterally the buyer's claim to repay the purchase price. Damage to goods can not be considered as normal damage to the original packaging resulting from the unpacking of goods.

6.8.  Cancellation of the order by the supplier - the supplier reserves the right to cancel the order (the purchase contract) or its part in the following cases: the goods are no longer produced or not delivered or the price of the goods has changed significantly, also in case of a apparent mistake in the price of the goods prices (clearly different from the usual price for this type of goods). An obvious mistake in the price of the goods is, for example, the mistaken introduction of the first three digits in place of the four, the apparently low price of the goods (eg 70% lower price than usual for these types of goods) and other obvious mistakes in writing. In the event that this occurs, the supplier will immediately contact the buyer to agree on the next step. If the buyer has already paid part or the whole of the purchase price, this amount will be transferred back to his account or address as soon as possible, within 10 working days, but no later than 30 days after the order is canceled by the supplier.


7.1.  Before the first use, we strongly recommend to the buyer to review the warranty conditions, including the Czech operating instructions, and follow these instructions thoroughly. Otherwise, there is a risk that he will damage the product by his incorrect use and will not be able to claim the defect under his / her right to liability for a defect. The buyer is entitled to claim the right to defect within 24 months from taking delivery of the goods. The buyer shall inspect the product as soon as possible after it has been received in accordance with Section 2104 (not later than 24 hours after its taking delivery) and shall ascertain its properties and quantities.

7.2.  When selling consumer goods, buyers are entitled to claim liability for defects within 24 months from taking delivery of the goods, but this may be longer than stated in the warranty card. In the case of an extended (contractual) warranty, the seller determines the terms and extent of the extended warranty in the warranty card (confirmation). If the warranty certificate does not exist, the invoice serves as a warranty certificate.

7.3.  The warranty does not apply to the normal wear and tear of the goods (or parts thereof) caused by use. The shorter product life in this case can not be considered a defect and can not be claimed as such. At the request of the consumer, the supplier is required to provide the warranty in writing (warranty / certificate). This may be replaced by a proof of purchase if it contains the seller's business name, company IN and seat. If more than the time specified in 6.1 is provided, the seller will determine the terms and extent of the warranty extension by means of a statement in the warranty card (confirmation).
7.4.  Customers who use the goods for the purpose of business or trade with the specific product, the warranty period determines a specific importer of goods to the Czech Republic. The warranty period specified in point 6.1 is intended only for the consumer, not for the entrepreneur who purchases the goods in the framework of his business activity (purchase at his / her IN). An entrepreneur will be notified of the time to claim the rights of the defect in the framework of the contract negotiations.
7.5.  Guarantee - all warranty claims, where the defect will appear within 30 days from taking delivery of the goods, are resolved by exchanging goods for a new item. If the goods are not in stock at that time, the goods will be ordered in the shortest possible time or you can choose other goods of the same value. In order to resolve the complaint promptly in exchange for a new item within 30 days of purchase, the claimed goods must be returned complete (ie including all accessories, manuals, etc.). The guarantee of replacement does not apply to mechanical damage.
7.6.  The rights and obligations of the contractors regarding the supplier's liability for defects, including the supplier's warranty, are governed by applicable generally binding regulations (in particular the provisions of Section 2161 et seq. of the Civil Code).
7.7.  The supplier is liable to the buyer for the fact that the item being sold is not defective. This means that the item being sold has the quality and utility features required by the contract, the supplier, the manufacturer or its agent described or the expected commercial performance or the quality and utility properties of such a thing is customary to meet the requirements of the law, the amount or weight and corresponds to the purpose which the seller states for the use of the item or for which the thing is usually used.

7.8.  If the goods are flawed or do not have the characteristics of paragraph 6.7 and the applicable law (§2161 of the Civil Code), the buyer has the right to free proper and timely removal of the defect, the right to deliver a new item without defects or new components and, if this is not possible, the right to a reasonable discount on the purchase price or to withdraw from the purchase contract. In the case of removable defects occurring in a larger number or repeatedly and impeding the proper use of the goods, the buyer has the right to get new goods or components, to eliminate the defect or to withdraw from the purchase contract.

7.9.  The right to a defective performance does not belong to the buyer if the buyer knew before the taking delivery of the thing that the thing had a defect or he caused a defect. The defect, which occurs within six (6) months from the date of the taking delivery of the item, is considered to be a defect that has already occurred at the time of taking delivery of the item.

7.10.  The supplier decides on the claim immediately, in complex cases within 3 business days. This period does not include the time appropriate to the type of product or service needed to expertly assess the defect. The claim, including the defect, will be settled without undue delay, no later than thirty (30) calendar days from the date of the claim, unless the supplier with the buyer agrees otherwise. Upon expiry of this period, the consumer has the same rights as a defect that can not be eliminated. Rights of liability for defects apply to the supplier where the item was purchased. However, if another entrepreneur is listed on the warranty card at the supplier's place or at the nearest buyer's point of view, the buyer may claim the right of repair to the contractor for warranty repairs. In the event that a repair can not be provided in this way, the supplier will provide the repair. In the case of a legitimate claim, the customer has the right to refund the postage in the necessary amount (compensation for the necessary costs incurred in connection with the claim). In the case of a manifestly unjustified claim, the consumer is not entitled to reimbursement of his costs associated with the handling of the claim and, at the same time, the supplier is not entitled to reimbursement of the costs incurred on his part (unless the consumer, for example, repeated manifestly unreasonable claim in which it can already be assumed that it was an abuse of rights on his part).

7.11.  The supplier shall provide the consumer with a written confirmation of the consumer's claim, the content of the claim and the manner in which the claim is made. In addition, the supplier will provide the consumer with an email confirmation of the date and manner of processing the claim, including the confirmation of the repair and the duration of the repair. In the event of a rejected claim, the supplier shall provide the consumer with a written justification for the refusal. This obligation also applies to other persons intended to perform repairs.


8.1  Orders via the supplier's online shop can be made every day from Monday to Sunday at any time ("24/7"). In the event of a loss of the internet shop, the supplier is not responsible. Each breakdown is immediately processed and the supplier tries to remove its obstacle in the shortest possible time.

8.2.  Orders can also be picked up at the supplier's business address every Monday - Friday from 7:30 am to 3:30 pm.


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Rights instructions under Act No. 101/2000 Coll. of the Czech Republic Laws, on the Protection of Personal Data and on Amendments to Certain Acts, as amended (herein after referred to as "ZOOÚ") I confirm that I have been informed of my rights in connection with the processing of my personal data, pursuant to the provisions of § 12 and 21 of the ZOOÚ. I am also acquainted with the fact that these standards are to be effective from May 25, 2018.

Information to process personal data
Klaro, Ltd, based in Podolská 103/126, 147 00 Prague 4, IN 61460478, is responsible for the protection of personal data you provide in connection with an e-shop order at www.klaro.cz or by any other means (by telephone, e-mail ). We process personal data responsibly and transparently, and you are entitled to request a review, update, correction, or deletion of your personal data if it is granted on the basis of your consent. If you have any questions regarding the processing of your personal data, you can contact us in writing at the address of the company's headquarters, at the address Velke Chvalovice 187, 289 11 Pečky or the authorized person at export@klaro.cz.

Rights instructions of access to personal data.
I have the right to ask the processor, or directly the administrator, to provide information about the processing of my personal data, which will be handed to me without undue delay. The content of the information will always be a statement about the purpose of processing of my personal data, personal data, or the categories of personal data being processed, including any available information about their source, the nature of the automated processing in connection with its use for decision making, acts or decisions involving the interference with my rights and legitimate interests and recipients or categories of recipients are made on the basis of such processing. For providing the information, the administrator or processor is entitled to request an appropriate reimbursement not exceeding the costs necessary to provide the information.

Other rights instructions. If I find or believe that the administrator or the processing service carries out the processing of my personal data contrary to the protection of privacy and privat life, or in violation of the law, especially if my personal data is inaccurate with regard to the purpose of processing , I can ask the administrator or the processor for an explanation, or request that the administrator or the processor remove the resulting condition. In particular, it may be blocking, repairing, supplementing or disposing of my personal information. If my request is found to be legitimate, the administrator or the processor will immediately remove the malfunction. If the administrator or the processor does not comply with the request, I can contact the personal data protection office.

Rights instructions under regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing directive 95/46 / EC (general regulation on the protection of personal data) - regulation 2016/679 herein after referred to as the "General Data Protection Regulation" or as "GDPR". I confirm that I have been informed of my rights in connection with the processing of my personal data, subject to the provisions of articles 13, 15-22 and 34 of the GDPR. I am also acquainted with the fact that these standards are effective from May 25, 2018.

In particular, I am aware of the fact that:

under Article 13 GDPR:
• I have the right to request from the administrator access to my personal data,
• I have the right to request the repair or deletion of my personal data, or the processing limitation, and to object to the processing, as well as the right to data portability,
• I have the right to file a complaint with the supervisory authority,
• The provision of my personal data to the administrator is neither a statutory nor a contractual requirement, so I do not have the obligation to provide my personal information to the administrator and I have also been advised of the possible consequences of not providing such data (see Section 11, "content of consent to processing my personal data "),

under Article 15 GDPR - Right to access my personal data:
• I have the right to obtain from the administrator a confirmation that my personal data is processed or not and, if so, I have the right to access my personal data and the following information: a) processing purposes; (b) the categories of personal data concerned; (c) the recipients or categories of recipients to whom my personal data has been or will be made available, in particular to recipients in third countries or to international organizations; (d) the period of time over which my personal data will be stored or, if it is not possible to determine it, the criteria used to determine that time; (e) the existence of the right to request from the administrator the correction or deletion of my personal data or limitation of its processing, or to object to such processing; (f) the right to lodge a complaint with the supervisory authority; (g) any available information about the source of my personal data, unless it was obtained directly from me; (h) the fact that automated decision making, including profiling, referred to in article 22 (1) and (4) of the GDPR is taking place, and at least in these cases, meaningful information regarding the procedure used, and the significance and implications of such processing for me.
• I have the right to provide a copy of my personal data processed by the administrator. For additional copies, the administrator may charge me a reasonable fee based on administrative costs. If I submit an application in electronic form, I will provide the information in the electronic form that is commonly used, unless I request another way.

under Article 16 GDPR - Right to repair my personal data:
• I have the right to correct the inaccurate personal data that apply to me without undue delay. Taking into account the processing purposes, I have the right to complete incomplete personal data, including the provision of an additional statement.

under Article 17 of the GDPR - Right of deletion of my personal data:
• I have the right to delete my personal information without undue delay of my personal data if one of the following reasons: a) my personal data is no longer necessary for the purposes for which it was collected or otherwise processed; b) I have withdrawn this consent to the processing of my personal data and there is no further legal reason for processing; (c) I have objected to processing pursuant to article 21 (1) of the GDPR and there are no overriding legitimate reasons for processing or I have raised objections to the processing under article 21 (2) of the GDRD; d) my personal data has been processed unlawfully; (e) my personal data must be erased in order to comply with a legal obligation laid down in the law of the European Union or its member state which applies to the administrator. what is mentioned under (h) above does not apply if processing of my personal data is necessary: (a) for the right to freedom of expression and information; (b) to comply with a legal obligation which requires processing under European Union or its member state's law applicable to the administrator or for the performance of a task carried out in the public interest or in the execution of official authority if the administrator has been entrusted with it; (c) on grounds of public interest in the field of public health; (d) for purposes of archiving in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with article 89 (1) of the GDPR; (e) for the determination, execution or defense of legal claims.

under Article 18 GDPR - Right to limit the processing of my personal data:
• I have the right to limit the processing in any of the following cases: a) if I deny the accuracy of my personal data for the time necessary for the administrator to verify the accuracy of my personal data; b) processing is unlawful and I would refuse to delete my personal information and would instead request restrictions on their use; c) The administrator no longer needs my personal data for processing purposes, but I would require them, and for the determination, execution or defense of legal claims; (d) have raised an objection to processing pursuant to article 21 (1) of the GDPR until it has been ascertained whether the legitimate reasons of the administrator prevail over my legitimate reasons.
• If processing has been restricted under (j) above, such personal data may, with the exception of its storage, be processed only with my consent or for the purpose of identifying, executing or defending legal rights in order to protect the rights of another natural or legal person; on grounds of an important public interest of the European Union or of one of its member states.

under Article 19 GDPR - Notification obligation for the repair or deletion of my personal data or processing restrictions:
• The administrator notifies individual recipients to whom my personal data has been made available, any corrections or deletions of my personal data or processing restrictions, except when this proves to be impossible or requires unreasonable effort. The administrator informs me about these recipients only if I request it.

under Article 21 GDPR - right to object:
• I have the right to object at any time to the processing of my personal data, on grounds relating to my particular situation, on the basis of article 6 (1) (f) GDPR, including profiling based on these provisions. The administrator will not process my personal data unless he / she can substantiate serious legitimate reasons for processing that outweigh my interests or rights and freedoms, or for the determination, execution or defense of legal claims.
• I can apply my right to object by automated means using technical specifications.

according to Article 22 GDPR - Automated individual decision making, including profiling:
• I have the right not to be the subject of any decision based exclusively on automated processing, including profiling, which has legal effects for me, or which affects me in a similar way. This shall not apply if the decision: (a) is necessary to conclude or perform a contract between me and the administrator; (b) authorized by the law of the European Union or its member state, which applies to the administrator, and which also lays down appropriate measures to protect the rights and freedoms and legitimate interests; c) based on my explicit consent.

under Article 34 GDPR - Notification of personal data breach
• If it is probable that a case of breaching the security of my personal data will result in a high risk for my rights and freedoms, the administrator is required to report this violation without undue delay.
• Notifications under the preceding paragraph are required unless any of the following conditions are met: a) The administrator has put in place appropriate technical and organizational safeguards, and these measures have been applied, in particular such that these personal data are incomprehensible to anyone not entitled access them, such as encryption; b) The administrator has taken follow-up measures to ensure that the high risk for my rights and freedoms under (q) above is no longer likely to occur; c) it would require a unreasonable effort.



10.1.  If any provision of the terms of business is invalid or ineffective, or if it occurs, instead of invalid clauses, a provision will be introduced to the extent that the purpose of the invalid clause is as close as possible. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions. Changes and additions to the sales contract or business terms require a written form.
10.2.  The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

If a dispute arises between the supplier and the buyer of a concluded purchase contract, this dispute will be settled locally and in fact by the competent courts in the Czech Republic. The consumer may refer his complaint to the Czech Trade Inspection Authority