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COMPLAINT

6. WITHDRAWAL FROM THE PURCHASE CONTRACT

6.1.  Cancellation of buyer's purchase order - buyer has the right to withdraw from the order at any time before the goods are dispatched without any penalty.

6.2.  The right to withdraw from the purchase contract is the consumer's right under Section 1829 et seq. of the Civil Code. In the case of a purchase in the framework of a business activity (stating IN in a purchase document), the right to withdraw from the purchase contract does not arise. In this case, sale is not governed by the Civil Code (Act No. 89/2012 Coll.), however, the provisions on consumer contracts (distance contracts) are excluded.
 
6.3.  The buyer notes that under Section 1837 et seq. of the Civil Code is not possible, inter alia, to withdraw from a purchase contract for the supply of goods modified by the buyer as well as goods subject to rapid perishability, wear or obsolescence, the purchase contract for the supply of audio and video recordings and computer programs if the consumer has damaged their original packaging, and from the purchase contract for the delivery of newspapers, periodicals and magazines.
 
6.4.  If this is not the case referred to in article 5.3. or in another case where the buyer can not withdraw from the purchase contract, the buyer shall comply with the provisions of § 1829 et seq. of the Civil Code, the right to withdraw from the purchase contract without giving any reason within fourteen (14) days from taking delivery of the goods or from the last delivery of the goods, if the contents of the purchase are several types of goods or the goods consist of several parts. Withdrawal must be delivered to the supplier within fourteen (14) days from taking delivery of the goods.

6.5.  The possibility of returning the unused goods in an extended period than the law stipulates, up to 30 days from the date of taking delivery. However, the goods must be in original packaging and complete. Also, a customer who does not purchase the goods in the framework of his business (he has not given his / her IN to the billing address) and these goods are not for resale can withdraw from the contract within 30 days from taking delivery of the goods.

6.6.  In the event of cancellation, the supplier shall return the purchase price to the buyer within ten (10) business days of the physical return of the goods. However, no later than fourteen (14) days from the date of delivery of the withdrawal of the purchase contract, it shall be by bank transfer to the account specified by the buyer. The supplier is also entitled to return the purchase price in cash to the buyer when the goods are returned. The supplier is not obliged to return the purchase price to the buyer before the buyer returns the goods or proves that the goods have been shipped. The cost of returning goods is paid by the buyer in full. The costs associated with the delivery of the goods will be refunded by the supplier together with the purchase price.

6.7.  The buyer acknowledges that if the goods returned to the supplier are damaged, worn or partially consumed, the supplier shall be entitled to receive compensation from the buyer. The supplier is entitled to offset unilaterally the buyer's claim to repay the purchase price. Damage to goods can not be considered as normal damage to the original packaging resulting from the unpacking of goods.

6.8.  Cancellation of the order by the supplier - the supplier reserves the right to cancel the order (the purchase contract) or its part in the following cases: the goods are no longer produced or not delivered or the price of the goods has changed significantly, also in case of a apparent mistake in the price of the goods prices (clearly different from the usual price for this type of goods). An obvious mistake in the price of the goods is, for example, the mistaken introduction of the first three digits in place of the four, the apparently low price of the goods (eg 70% lower price than usual for these types of goods) and other obvious mistakes in writing. In the event that this occurs, the supplier will immediately contact the buyer to agree on the next step. If the buyer has already paid part or the whole of the purchase price, this amount will be transferred back to his account or address as soon as possible, within 10 working days, but no later than 30 days after the order is canceled by the supplier.